Men's 5 Pairs Merino Wool Socks - Grey

Processing:
Upon placing an order, processing begins immediately. Orders are prepared for shipment on the same day, commencing as soon as they are processed. Please note that the cut-off time for processing orders is 2 PM UK GMT. Ensuring accuracy in your delivery address during checkout is crucial for a seamless delivery process and to prevent any possible delays in receiving your order.

Shipping:
All UK delivery services provided by us come with comprehensive tracking options. We work with several delivery partners including DPD, Evri, Royal Mail and Yodel to deliver your items swiflty and on time. Upon dispatch, you will receive a tracking number to monitor the progress of your order until it reaches your doorstep.

Note: All estimated or typical delivery times are based on historical data obtained from past orders. These times are approximate and serve as a reference point for your convenience.

International

International Delivery Destinations (Outside of the UK):

We offer shipping to various international destinations to ensure our customers worldwide can enjoy our products. Here are the countries we currently deliver to:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States

Please note:

Shipping times may vary, especially during public holidays, as manufacturers and couriers may limit their operations. While we strive to minimise any delays, please understand that these circumstances are beyond our control. Normal service will resume immediately after each holiday.

Please ensure that you provide accurate address details during checkout to avoid any potential delays in delivery due to incorrect address information, customs clearance procedures, or other issues.

Dispatch cut-off time:

Our order processing cut-off time is 2 PM UK GMT. Orders placed before this time will be processed and dispatched on the same day. Orders submitted after the cut-off time will be processed and prepared for dispatch the following day.

Tracking Your Order:

Once your items are shipped, you will receive an email notification from us containing a tracking number. You can use this tracking number to monitor the status of your delivery. If you encounter any issues with tracking your order, please don't hesitate to contact us, and we will assist you promptly.

Note for taxes:

Customers are responsible for facilitating the importation of products into their respective countries and complying with their nation's regulations. Import duties and taxes may be imposed upon arrival of the shipment in your country, and any additional fees associated with customs clearance are the customer's responsibility. Please be aware that Flexwear has no control over these charges and cannot predict their specific amounts. We appreciate your understanding of these external factors in international shipping.

Address Change:

Once your order is in transit, we're unable to modify the delivery address. If you need to update your delivery location, please reach out to us within 12 hours of placing your order. You can contact us via email at info@flexwear.co.uk. Kindly note that we process and dispatch orders within one business day of receiving them.

Cancellations:

Should you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. Refer to our refund policy if your order has already been sent.

Unexpected Delays:

While we strive to meet the standard shipping times, occasionally, deliveries may take longer. If your package exceeds our advised delivery timeframe, please contact us immediately. We'll work to resolve any issues within our control.

Parcel Damaged in Transit:

If you receive a parcel damaged in transit, please reject it from the courier and promptly notify our customer service team. If the parcel is delivered in your absence, contact customer service for further instructions.

For Additional Inquiries:

Our business hours are as follows: Monday - Friday: 9:00 am - 5:00 pm, Saturday - Sunday: Closed, Public Holidays: Closed

If you have any further questions, don't hesitate to reach out to our customer service team.

Business address: Flexwear, 47, Stoneygate Road, Stoneygate, Leicester, LE2 2BP, United Kingdom

Contact Email: info@flexwear.co.uk

Return period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Return processs

To start a return, you can contact us at info@flexwear.co.uk and our customer support team will provide you instructions on how to proceed your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flexwear.co.uk.

Return shipping

We're delighted to inform that for customer remorse returns, as well as defective orders we will cover the shipping cost for the return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded back to your original payment method within 5 business days from our end. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return and your refund is not reflected on your original payment method, please contact us at 

Business address: Flexwear, 47, Stoneygate Road, Stoneygate, Leicester, LE2 2BP, United Kingdom

Contact Email: info@flexwear.co.uk